Scheduled Tour Time
  • For the comfort, safety and enjoyment of all guests, venues and staff, latecomers will not be admitted.
  • No refund or exchange available for latecomers.
  • Tours depart at the scheduled time and will not wait for latecomers
Payment Methods
  • Direct Deposit –
    • Account Name: Newcastle Ghost Tours
    • BSB Number: 637000
    • Account Number: 718305381
    • Payment Reference: YOUR FULL NAME
  • Humanitix (Booking Fee Apply). Please ensure to read through booking conditions before making your payment.
Age Restriction
  • Tour content is of an adult nature, parental guidance is advised.
  • The minimum guest age for most Newcastle Ghost Tours is 14
  • Minimum age for Miss Porters House is 18, with Mountain Maid Mine Gloucester being a minimum of 16.
  • All guests under the age of 18 must be accompanied by a guardian over the age of 18.
  • For guest comfort and safety, unaccompanied children, children under the minimum required age for each tour and babies and infants will not be admitted on tour.
Failure to Attend Tour
  • If you are booked in on Newcastle Ghost Tours tour and do not show up without prior notification via email or telephone, no refund will be issued.
Wet Weather
  • Newcastle Ghost Tours DO NOT supply wet weather gear
  • Newcastle Ghost Tours reserve the right to cancel if weather conditions become severe. In this case you will be notified within two hours of the tour start (sooner if possible) and you will be entitled to a full refund or you may choose to book another tour date
Tours Cancelled by Newcastle Ghost Tours
  • In the unlikely event that a tour is cancelled, Newcastle Ghost Tours Guests will notify immediately and offer the choice of another date or another tour.
  • Full paying customers will also be offered the choice of a refund.
  •  Newcastle Ghost Tours cannot be held responsible for any transportation, accommodation, loss of earnings or any other associated costs the guest has incurred due to cancellation of our tours.
Bookings
  • In order to keep tour prices low and ensure guests are serviced in the fairest manner, places cannot be held for tours without full payment.
  • Bookings are not confirmed until full payment is received.
  • All private events/tours must be confirmed by message or email and paid for before the date of participation.
  • Bookings assume that all FAQ and Terms & Conditions have been read.
Tour Clothing Attire
  • In order to ensure your safety, flat, comfortable, closed shoes and weather relevant clothing must be warn or admission may be refused.
  • All walking tours require the wearing of comfortable shoes and a medium fitness level (terrain includes crossing streets and walking up hills).
Drug & Alcohol Policy
  • If any person is obviously inebriated, they will be refused access to the tour and no refund shall be given.
Behaviour
  • Newcastle Ghost Tours are friendly events, and we expect responsible, respectful behaviour from our participants. Participants are responsible for any damage they cause during the tour to property we visit.
  • Participants must behave respectfully toward others on the tour and anyone else they meet along the way. Any person deemed unruly or disruptive can be removed from the tour and will not be entitled to any refund.
  • Uncontrollable and disruptive drunken behaviour will not be tolerated on tour.
  • Any legal action (including fines) taken against a person on the tour, or against Newcastle Ghost Tours because of the actions of a participant, will be the sole responsibility of that person or persons. We are not responsible for the conduct of third-party operators, venues or suppliers
Authority of Tour Leader
  • At all times the decision of the Newcastle Ghost Tours leader or representative will be final on all matters likely to affect the safety and well-being of the tour.
  • This includes any decision that the tour leader makes about the on-going participation of a guest on the tour or certain activities that comprise part of the tour.
  • This includes any person, in the opinion of the tour leader, who is affected by alcohol or other drugs (whether prescribed by a medical practitioner or otherwise).
  •  If a guest fails to comply with a decision made by the tour leader, or interferes with the well-being of the group, then the tour leader reserves the right to terminate this contract and order the guest to leave the tour immediately, with no right of refund.
  • The matter may be also reported to the NSW Police if deemed necessary by the Newcastle Ghost Tours leader or representative.
Publicity
  • Newcastle Ghost Tours may ask your permission to use images or video of you, taken during the tour.
  • Newcastle ghost Tours will use the images or video without recourse to you and without compensation to you, for publicity and promotion purposes only, through whatever medium we choose.
Cameras and Video
  • Cameras are encouraged but if you wish to  use a video recorder we ask that you notify Newcastle Ghost Tours via email prior to tour commencement.
  • No recordings may be uploaded to any social media interface or personal or commercial websites without permission from Newcastle Ghost Tours.
  • If you are a journalist or run a blog and wish to post up your experience, please let Renata PRIOR to the tour.
Newcastle Ghost Tour Discretion
  • Newcastle Ghost Tours may use its absolute discretion in exercising any of the rights granted to it pursuant to these Terms and Conditions.
Terms and Conditions

PRIVACY

  • Customer details will not be shared with any third parties. When purchasing a ticket, your email address will be added to our database. Newsletters will be sent from time to time. You may choose to unsubscribe from the newsletter and be removed from the database at any time. Credit card details are not stored in our database.
  • Newcastle Ghost Tours will need to collect information from you, some of which may be of a personal nature, in order to provide a service. The information may be disclosed to or collected on our behalf by our service providers to enable the services to be provided but will not be used by them for any other purpose.

DISCLAIMER

  • Newcastle Ghost Tours acknowledges the importance of your privacy. All information is kept securely and is not sold, shared, divulged in any way to a third party. The preferred method of communication is by email, and all newsletter style mail has unsubscribe facilities. If we take photos on a tour we will ask permission before we share on social media.
  • Newcastle Ghost Tours disclaims to the extent permitted by law all liability whatsoever for any loss or damage sustained by any customer or third party, whether to person or property, arising out of any guided tour or related activity presented by Newcastle Ghost Tours and OzGhost Tours. While all effort is made to maintain the integrity of all product/historic/event information, details correct at last update may be subject to change.
  • Newcastle Ghost Tours and OzGhost Tours in its responsibility to you, and the environment in which we conduct our product, is covered by Public Liability Insurance, in the hope that it is not needed. We manage this responsibility with the utmost care. It is always strongly suggested that our clients have their own personal travel insurance. Our Public Liability cover is closely scrutinised, and in the event of a claim, all dealings will be managed by our policy holder.
  • Newcastle Ghost Tours is proud to be a registered small business fully covered by Public Liability Insurance of which a Certificate of Currency is available to view at any time.