Important Information
Please ensure that you read and understand all of the important information listed below prior to booking a tour.
Tour content is of an adult nature, parental guidance is advised.
The minimum guest age for most Newcastle Ghost Tours is 14
Minimum age for Miss Porters House is 18, with Mountain Maid Mine Gloucester being a minimum of 16.
All guests under the age of 18 must be accompanied by a guardian over the age of 18.
For guest comfort and safety, unaccompanied children, children under the minimum required age for each tour and babies and infants will not be admitted on tour.
At all times the decision of the Newcastle Ghost Tours leader or representative will be final on all matters likely to affect the safety and well-being of the tour.
This includes any decision that the tour leader makes about the on-going participation of a guest on the tour or certain activities that comprise part of the tour.
This includes any person, in the opinion of the tour leader, who is affected by alcohol or other drugs (whether prescribed by a medical practitioner or otherwise).
If a guest fails to comply with a decision made by the tour leader, or interferes with the well-being of the group, then the tour leader reserves the right to terminate this contract and order the guest to leave the tour immediately, with no right of refund.
The matter may be also reported to the NSW Police if deemed necessary by the Newcastle Ghost Tours leader or representative.
Newcastle Ghost Tours DO NOT supply wet weather gear
Newcastle Ghost Tours reserve the right to cancel if weather conditions become severe. In this case you will be notified within two hours of the tour start (sooner if possible) and you will be entitled to a full refund or you may choose to book another tour date
Newcastle Ghost Tours are friendly events, and we expect responsible, respectful behaviour from our participants. Participants are responsible for any damage they cause during the tour to property we visit.
Participants must behave respectfully toward others on the tour and anyone else they meet along the way. Any person deemed unruly or disruptive can be removed from the tour and will not be entitled to any refund.
Uncontrollable and disruptive drunken behaviour will not be tolerated on tour.
Any legal action (including fines) taken against a person on the tour, or against Newcastle Ghost Tours because of the actions of a participant, will be the sole responsibility of that person or persons. We are not responsible for the conduct of third-party operators, venues or suppliers
In order to keep tour prices low and ensure guests are serviced in the fairest manner, places cannot be held for tours without full payment.
Bookings are not confirmed until full payment is received.
All private events/tours must be confirmed by message or email and paid for before the date of participation.
Bookings assume that all FAQ and Terms & Conditions have been read.
Cameras are encouraged but if you wish to use a video recorder we ask that you notify Newcastle Ghost Tours via email prior to tour commencement.
No recordings may be uploaded to any social media interface or personal or commercial websites without permission from Newcastle Ghost Tours.
If you are a journalist or run a blog and wish to post up your experience, please let the Newcastle Ghost Tours Tour Leader know PRIOR to the tour.
In order to ensure your safety, flat, comfortable, closed shoes and weather relevant clothing must be warn or admission may be refused.
All walking tours require the wearing of comfortable shoes and a medium fitness level (terrain includes crossing streets and walking up hills).
Newcastle Ghost Tours may use its absolute discretion in exercising any of the rights granted to it pursuant to these Terms and Conditions.
If any person is obviously inebriated, they will be refused access to the tour and no refund shall be given.
Uncontrollable and disruptive drunken behaviour will not be tolerated on tour.
If you are booked in on Newcastle Ghost Tours tour and do not show up without prior notification via email or telephone, no refund will be issued.
Direct Deposit –
Account Name: Newcastle Ghost Tours
BSB Number: 637000
Account Number: 718305381
Payment Reference: YOUR FULL NAME
Humanitix (Booking Fee Apply). Please ensure to read through booking conditions before making your payment.
Newcastle Ghost Tours may ask your permission to use images or video of you, taken during the tour.
Newcastle ghost Tours will use the images or video without recourse to you and without compensation to you, for publicity and promotion purposes only, through whatever medium we choose.
For the comfort, safety and enjoyment of all guests, venues and staff, latecomers will not be admitted.
No refund or exchange available for latecomers.
Tours depart at the scheduled time and will not wait for latecomers
In the unlikely event that a tour is cancelled, Newcastle Ghost Tours Guests will notify immediately and offer the choice of another date or another tour.
Full paying customers will also be offered the choice of a refund.
Newcastle Ghost Tours cannot be held responsible for any transportation, accommodation, loss of earnings or any other associated costs the guest has incurred due to cancellation of our tours.