Due to the high number of people who book dates and then don’t show/respond to emails or offer the courtesy of letting me know change of mind it has forced me to be much stricter as to how I finalise enquiries for private events and tours – so please read!
YOUR TOUR/EVENT WILL NOW NOT BE CONFIRMED UNTIL PAYMENT IS RECEIVED. All private events/tours must be confirmed by message or email and paid for before the date of participation.
Payment is by direct deposit using the information below or via humanitix when we use that booking system (where a booking fee applies). Please read through booking conditions before making your payment.
No refunds will be given due to ‘no – shows’. I will no longer HOLD dates for your tour/event for more that 48 hours. After 48 hours without further contact from you we will assume that you have made other arrangements and the date will be released.
Our direct deposit details are:
Account Name: Newcastle Ghost Tours
Bank: Greater Bank – BSB: 637000
Acc No: 718305381
Please put your NAME on the deposit so we know who has paid us!
FURTHER TERMS & CONDITIONS WHEN BOOKING:
Our tours are a mixture of historic information, entertainment and the potential for paranormal experience. We won’t guarantee that you will see, hear or feel a ghost on any of our tours or investigation nights.
Most of our tours are approximately 2 to 2 1/2 hour duration (unless otherwise stipulated) in most weather conditions.
We do not supply wet weather gear and reserve the right to cancel if weather conditions become severe. In this case you will be notified within two hours of the tour start (sooner if possible) and you will be entitled to a full refund or you may choose to book another tour date. I f you are booked in on a tour and do not show up without prior notification no refund will be issued.
Tours start on time! If you are running late please call Renata to notify her via mobile (0411 357519) so that she does not leave without you.
Our tours/events are for adults 18 years and over. However, our “Tales from our Ghostly Past” is suitable for children (12 to 17 years) under adult supervision.
All walking tours require the wearing of comfortable shoes and a medium fitness level (terrain includes crossing streets and walking up hills).
We do not wish to offend BUT…
We will not take intoxicated people on tours nor tolerate rude or inconsiderate behavior. We do not use the tours to change your beliefs about the paranormal but to engage you in a conversation about the possibilities. You may hear information that is challenging – if you have issues with this please discuss them before booking a tour.
Cameras are encouraged (you may get a great pic of a ghost) but if you wish to use a video recorder we ask that you notify us via email prior to tour commencement. No recordings may be uploaded to YouTube/Facebook or personal or commercial websites without permission from Newcastle Ghost Tours. If you are a journalist or run a blog and wish to post up your experience please let Renata know before the tour out of common courtesy.
Please remember that we will be entering onto historic sites and therefore we need to respect our environment by BEING CAREFUL.
All additional costs, for staff engaged by historic sites (not Newcastle Ghost Tour employees) and for entrance fees are already included in the cost of the tour.
Newcastle Ghost Tours acknowledges the importance of your privacy. All information is kept securely and is not sold, shared, divulged in any way to a third party. The preferred method of communication is by email, and all newsletter style mail has unsubscribe facilities. If we take photos on a tour we will ask permission before we share on social media.
Newcastle Ghost Tours disclaims to the extent permitted by law all liability whatsoever for any loss or damage sustained by any customer or third party, whether to person or property, arising out of any guided tour or related activity presented by Newcastle Ghost Tours and OzGhost Tours.
While all effort is made to maintain the integrity of all product/historic/event information, details correct at last update may be subject to change.
Newcastle Ghost Tours and OzGhost Tours in its responsibility to you, and the environment in which we conduct our product, is covered by Public Liability Insurance, in the hope that it is not needed. We manage this responsibility with the utmost care. It is always strongly suggested that our clients have their own personal travel insurance. Our Public Liability cover is closely scrutinised, and in the event of a claim, all dealings will be managed by our policy holder.
Now that that is over…..we hope that you book with us and encourage your friends to come on one of our tours. We will be adding new tours in 2016 so stay connected to Newcastle Ghost Tours via our Facebook page or check our website for updates.
For any further information email us on : [email protected] or call Renata on mob: 0411 357519